Friday, June 13, 2008

Still Infuriating Friday

Okay, on to the rest of my saga. I finished the ever-so-joyful trip to the doctor's office, and was headed to Wal-Mart. Surprisingly enough, the Wal-Mart trip was uneventful, with the exception of a few crazies who were unaware of shopping cart pushing etiquette. I was shocked that they actually had everything on my list in stock, 'cause that just NEVER happens.

We left there and ran through the Chick-Fil-A drive-thru.

$7.13 for a salad and a tea?? Since when!?

We dropped the prescription off at the pharmacy drive-thru with the expectation that hubs will pick it up on his way home (he's so sweet!).

Then we get home. LO is hungry. I bring her and the groceries in (in separate trips, mind you. I'm no superwoman!), get her out of her seat and let her run (i.e. crawl) wild on the kitchen floor while I'm putting everything away.

As I'm kneeling on the floor in front of the freezer, trying desperately to cram a few things in there, I see her next to me somehow completely lose all sense of gravity (yes, while on her hands and knees) and somehow she does a face plant into our ceramic tile floor. Of course she's crying from the shock and pain, so I pick her up to console her like a good Mommy would.

She chills out a bit, so I kneel down near the freezer again, this time balancing her on my knees so she could "help" me put stuff away. I'm trying to put a few frozen dinners in the freezer, and the next thing I know, Daddy's rainbow sherbet comes flying at us at warp speed from a few shelves up. My spidey reflexes take over and I try to shield LO from the brunt of the impact, but it still ends up pummelling her tiny little baby ankle before ricocheting through the air, the sharp edge then implanting into my foot before completing it's mission of reaching the kitchen floor. By this time, LO is way freaking out 'cause durn it--that had to hurt! I was reeling in my own pain, stood up, and tried to close the freezer door. Unfortunately the rainbow sherbet had lodged itself between the floor and the bottom of the door. A few swift kicks of my already throbbing foot and it goes sailing towards the laundry room as I am finally able to close the door.

I am again consoling LO, mumbling to myself in pain, and scrutinizing the array of frozen foods laying all over the floor in front of the freezer. I decide it's time to feed LO and walk away, not caring one single bit if that durn half-gallon of Southern Home rainbow sherbet melts away into an extravaganza of multicolored soup-goo.

Oh, hubs, come home soon. I need to be consoled with a big ol' hug after the day I've had.

Infuriating Friday

I don't consider myself to be a rude, impatient, or otherwise hateful person. Those of you who know me personally, feel free to weigh in on my assessment. SO, I can't help but write this post. It is just a tiny little glimpse into the kind of stuff that happens to me Every. Single. Day.

Seriously.

My "to do" list today consisted of two things: get a prescription filled and go to Wal-Mart. That's it. Sounds simple enough, right?

Let me give you a little history on the prescription part. I had a doctor's appointment this past Monday. While there, the PA wanted to give me a prescription, but one of the doctors would have to sign it. Unfortunately, they were both on vacation until Wednesday. The PA asked if I would mind coming back to pick it up on Wednesday afternoon. Considering it was a good 15 minutes from my house each way, I wasn't too excited about the idea but I said it shouldn't be a problem.

Fast-forward to today: I decided it was just plain silly for me to drive an extra 30 miles (what with gas prices at $4/gallon) to pick up a prescription that really should have been provided to me on Monday. So I called the office.

"Hi! I've got a written prescription there that I'm supposed to pick up but was wondering if you could call it in to the pharmacy for me instead?" I then continued to give the same story I wrote above about my previous appointment, doctors on vacation, etc.

She put me on hold for a moment, came back and said, "No, you'll need to pick it up."

"Why?"

"I don't know. The nurse said you'll have to pick it up."

Becoming slightly frustrated, I asked to speak with said nurse.

"She's not available right now." Weird, considering the front desk lady was just speaking to her.

Can you please put me through to her voicemail?

I listen to her lovely three-minute message, then get the beep. By this time I'm already in the car, have the Little One locked and loaded, and we're headed completely out of our way to go to the office. I let a bit of my frustration show through on the message I left:
"Um, ya, this is mom2lo (obviously I provided my actual name, DOB, phone number, etc.). I'd like to know exactly why I'm forced to drive 30 minutes out of my way to come pick up a prescription that should have been provided to me when I was in the office on Monday. If your doctors were going to be on vacation, someone should have told me so when I scheduled this appointment weeks ago so I could have rescheduled and saved myself an extra trip. It makes absolutely no sense to me that you people cannot pick up the phone to call in a prescription when it was your fault that one could not be given to me on Monday. I am extremely frustrated and upset about having to go out of my way to pick up a piece of paper from your office. Please call me back to explain this to me."
Ya, probably a bit more harsh than necessary, but I was irritated.

I decided on the way that I'd go ahead and pay my balance (just received a bill for $20-something) while I'm there, then start the process of finding a new doctor.

I walk into the office, carrying LO in her carseat. The lady slides the window thingy open and I said I'm there to pick up a prescription. Let me summarize this visit in bullet points so you won't be reading all day/night:

  • The receptionist couldn't find my prescription that was supposed to be available as of Wednesday afternoon.
  • While she was looking for the prescription, the nurse called to return my voicemail. I told her I was in the waiting area and she could just come out to speak with me in person. I'm sure she loved that idea.
  • I told the receptionist I'd like to pay my balance. She said she couldn't look it up for me. Great. But she did offer to give me the phone number to their billing office. Thanks, but no.
  • The nurse came out and basically told me the PA told me at my appointment on Monday that I'd need to come back to pick up the prescription. I agreed and reminded her that I was there when the PA told me that, and I didn't need her to remind me of the conversation I had.
  • The receptionist magically found my balance. It was over $100. I said that couldn't be right b/c they just sent me a bill this week for $20 something. She then said, "$23.60?" I said it sounded right. I then handed her a check for $20. She pointed this out to me (as if I didn't already know) and I made a comment about keeping the extra $3.60 to cover my gas costs for making the extra trip. Seriously. I'm not a mean person. But if you push the right buttons, watch out!
  • Next, the doctor herself walked out to the waiting area. She was wwaaaaaaaayyyy too cheery. She said she was getting ready to write that script up for me right now! I told her it was supposed to be ready to be picked up 2 days ago. She smiled (ignoring my complaint) and even had the audacity to ask me how many milligrams I was taking! Whaaa? Aren't you supposed to be the doctor?
  • Next, the nurse comes back out. She asks me for the phone number for my pharmacy. I'm sorry, so now you're planning to call in my prescription after I already drove my butt up to this office?! I said I don't think so--I didn't make this trip up here for nothing. She said she got my voicemail and didn't realize that it was I who had called earlier about them calling in my script for me. Apparently when I explained everything to the receptionist, she didn't bother to share any of that info with the nurse. So yes, their policy is not to call in prescriptions. Duh! Thanks, receptionist lady, for making all of this joy happen.
  • The nurse then asked if I was given the written prescription. I said no, that the doctor went back to go write it. She then directed the receptionist to the folder thingy and said, "It should be right there." Sure enough, there it was, waiting for me this whole time, since Wednesday, just like it was supposed to be.

I guess that's enough for now. I may share my Wal-Mart joy in a post shortly...