Friday, July 11, 2008

LG x Motorola / Verizon = Headache!

I've had the same cellphone with Verizon Wireless for like 4 years. It's the LG-VX6100.














It's served me well. Until about 2 months ago when I decided it would be fun to create a ringtone of LO laughing and talking. I went through hoops that I can't even describe. The sheer pain of sharing what I put myself through over the past 2 months is still too frustrating to recall right now. Maybe later.

Anywho, let's move on. So I'm shopping for a new phone from Verizon. I'm logged in to their site and am comparing phones. I have questions, so I use the handy little "chat" feature to talk to a Customer Service Rep. I had several of these chats, and they got more frustrating and less helpful as time went on. I decided to go to the Verizon store, which, if you don't know by now, I like to do everything online if at all possible. I can get so much more information about a product or service online versus physically going to the store. Well, I did go to the Verizon store, and after waiting for my name to come up on the screen queue, I finally got my chance to speak with a knowledgeable Verizon sales rep. ((read with much sarcasm))

I basically asked the guy about the new phones, features, etc. I tried to explain that I wanted a phone that would "talk" to my MacBook, whether via USB or Bluetooth. I wanted to be able to share pics, sounds and ringtones between the two. He said I could share pics, but not sounds or ringtones.

Say whaaa?

I asked if that was specific to the most recent phone we were discussing (Motorola RAZR2) or if it applied to all of Verizon's new phones. He said it was on all of their phones.

After hearing that, hubs, LO and I walked out and I made my mind up that I'd be heading to AT&T for the new 3G iPhone.

I was still quite irritated when we got home, so looked online for an email address for Verizon's CEO. I sent an email sharing my experience and frustration with Verizon.

The next day I got a call from a nice lady at the Verizon Executive Relations department. Long story short, she worked with me, answered questions and renewed (somewhat) my faith in Verizon Wireless.

So now I'm trying to decide on a new phone. I know I like LG phones, and they have a new one--the LG Chocolate 3--releasing this Sunday. I'm quite interested in that one, but I'm also considering the Motorola RAZR2, the LG Venus and the Motorola W755.

Isn't the new Chocolate 3 pretty? It's supposed to come in both black and light blue.











Sometimes I wish I could be more like hubs. He'd walk into the store (vs. me and my online addiction), ask the sales guy what phone he could get for free (vs. my need for fun features which always means I'll be paying for my phone), and walk out the door with his new purchase (vs. me spending a combined total of no less than 12 hours online over the course of 5 weeks researching, reading user reviews, checking out Consumer Reports and downloading user manuals in order to make an "informed" decision).

Argh. Guess I'll wait and see what's up with the new Chocolate and make my decision from there.