Monday, August 11, 2008

Staying Connected

Okay, I just have to vent for a minute. I do NOT like my ISP. You know, Internet Service Provider. Unfortunately where we live, we have only ONE option for high-speed Internet service: Charter Communications.

Seriously people. I've looked into it. AT&T DSL? Not available in my area. Verizon DSL? Not available in my area. Satellite Internet service? Ya, it's available, but it's butt-expensive and not reliable and quite slow. So we're stuck with Charter.

I've had SEVERAL poor experiences with said ISP. Phone calls, emails, live chats, visits to the local office. If I had ANY choice whatsoever, I would ditch them in a heartbeat.

So why am I complaining about this now? Because. Not once, not twice, but THREE TIMES my connection "mysteriously" disappeared yesterday afternoon alone! We're talking over the course of, say, 3 or 4 hours. Each time, I had to get my lazy self off the couch, walk over to the modem and unplug it, then unplug my AirPort Express wireless router, too.

Wait 10 seconds...

Plug the modem back in. Wait for the lights to show it's working again.

Plug back in the AirPort Express. Wait for the wireless connection to come back up.

Try displaying whatever site it was I was trying to access in Firefox before the connection was lost.

This happened THREE TIMES! I'm telling you, I cannot stand this company. Can you say, "Monopoly!?" How is it they can get away with offering such POOR service to their customers? And are we really considered "customers" if we would drop them the very second another comparable option cane along?


Customer service has gone down the toilet these days, and it's only gonna get worse--resulting in more and more companies going "overseas" for support personnel, which ultimately involves more "huhs?" when trying to get troubleshooting support for that HP printer.

What a wonderful way to start out a Monday. Complaining.

You're welcome.

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